Frequently Asked Questions
At Aurey, we want to make your shopping experience seamless and enjoyable. Here are answers to some frequently asked questions about our products, orders, and policies. If you need further assistance, feel free to contact us!
Yes. We use 100% organic ingredients wherever possible. Our blends are made with high-quality, organic essential oils sourced from trusted organic farms.
Yes. All Aurey products are made with natural ingredients, free from synthetic fragrances, parabens, and harsh chemicals.
Yes. Our products are vegan-friendly and do not contain any animal-derived ingredients.
Never. Our products are cruelty-free and are not tested on animals at any stage of development or production.
Our essential oil blends are hand-blended and poured in the UK using organically sourced ingredients.
Some essential oils are not recommended during pregnancy or while breastfeeding. We recommend consulting your healthcare provider before using aromatherapy products during this time.
Essential oils can affect animals differently than humans. We recommend diffusing oils in a well-ventilated space and checking with your vet if you have concerns about specific ingredients around pets
Store in a cool, dry place away from direct sunlight and heat. Keep the bottle tightly sealed to preserve the integrity of the oils.
Our blends contain naturally occurring allergens found in essential oils such as limonene, linalool, citral, and geraniol. You can find full allergen details on each product page and label.
We recommend using your essential oil blend within 9 months of opening for optimal quality and freshness.
Add 5–10 drops to a diffuser or oil burner to scent your space. You can also add a few drops to a warm bath (mixed with a carrier oil) or the shower floor for a gentle aromatic experience.
Our blends are developed to be used with a diffuser and are not intended for topical use. Do not apply directly to the skin.
Yes. Our glass bottles are recyclable, our wooden caps can be repurposed, and our cotton pouches are reusable. We aim to keep all packaging minimal and sustainable.
Yes. We accept returns within 14 days of delivery, as long as the product is unopened and in its original condition. Please visit our Returns page for more details.
We currently ship within the UK and internationally (excluding the EU). Shipping options and rates are calculated at checkout.
We offer standard 2–3 day tracked delivery in the UK. International shipping times may vary depending on location.
Yes. You can add a gift note at checkout. Our packaging is minimal, elegant, and gift-ready.
Have additional questions?
Get in touch at hello@aurey.co.uk — we're happy to help.